Handy tips if your Carte Vitale is lost or stolen

The worst thing that can happen is to lose your Carte Vitale. You need a valid health insurance card to get coverage in the Seine-Saint-Denis department. Unfortunately, life is action and constant activity and losing your Carte Vitale is not impossible. Neither is having your health insurance card stolen. In fact, people will do stop at nothing to buy medication or expensive medical equipment. The question that is on your mind is what you have to do in case your health insurance card gets lost or stolen. If you are no longer in possession of your Carte Vitale, you have to warn CPAM Seine Saint Denis. Read on to learn what you have to do to get your hands on another health insurance card.

Provide a declaration of loss or theft

Before doing anything else, it is essential to warn your local Caisse Primare d’Assurance Maladie (CPAM) of the loss or theft of your Carte Vitale. If you do not know the coordinates of your local CPAM, it is a good idea to check your refund statement. Here you will find the address and the telephone number of your health insurance fund. It does not matter if you have lost your health insurance card or if it was stolen. You have to inform the CPAM you belong to. When it comes to reporting your lost or stolen Carte Vitale, you have two solutions:

  • Send an affidavit of loss or theft via mail to your CPAM.
  • Report the loss or theft online from your account.

The latter solution is preferable because it is much faster. If you do not have an account, you can quickly create one with the help of your social security number.

Get a new Carte Vitale

The old health insurance card will be invalidated. You will be required to complete an application form to get a new health insurance card. However, you should know that this is not enough. What you have to do is provide supporting documents, like a photo, copy of your ID card, signature, etc. This is all necessary because your situation will be reviewed. You will receive your Carte Vitale between 1-3 weeks after your request is received. Despite the modern technological era, it takes this long to get a new Carte Vitale.

What to do in the meantime

Even if you do not have a Carte Vitale, you can enjoy health insurance coverage. Your doctor will just have to use the traditional “feuilles de soins”. It is essential that you return the medical claim form at CPAM Seine-Saint-Denis. What is more, you receive a certificate of entitlement, which you have to show to all healthcare professionals. To get the certificate of entitlement, go to your Caisse Primaire d’Assurance Maladie.   


If by any chance you get back your Carte Vitale, drop it at any reception center. It does not really matter if you leave the health insurance card at the CPAM you do not belong to. What is important is that the Carte Vitale is in safe hands.